Warranty

Warranty Period

LEDI provides a 2-year warranty on all Scout watermakers and related systems, contingent on completing the free 12-month service. The service confirms system health, prevents long-term degradation, and unlocks coverage for the second year.

If a covered fault occurs within this period, we’ll repair or replace the unit at no cost to you.

Shipping Costs in a Warranty Claim

You won’t pay a cent for warranty shipping. If your unit needs to come back to us, we’ll supply a prepaid return label and organise the freight.

Where Warranty Repairs Are Conducted

All inspections, diagnostics, and repairs are handled directly by LEDI. Keeping everything in‑house allows us to maintain control over quality and turnaround time.

We don't use a third‑party repair network; dealing with us directly ensures faster resolution.

Warranty Repair Timeline

We aim for fast turnaround once the unit reaches our workshop. Most claims are completed within a few days of arrival.

The total process usually takes up to two weeks, depending on shipping time to and from LEDI. If you need things expedited, contact support and we’ll do everything practical to prioritise your case.